Booking, cancellations, etiquette, and common questions all in one place.
Classes must be booked in advance through your member portal or at the front desk. Reformer classes are limited to 4 participants to keep instruction personal. Your booking is confirmed once you receive an email confirmation.
You may cancel or reschedule up to 12 hours before your class at no charge. Late cancellations and no-shows will forfeit one class from your active package. Private sessions require 24 hours notice.
Please inform your instructor of any injuries, pregnancy or medical conditions before class. Do not attend if you are unwell. Equipment is sanitised between sessions. Please wipe down your reformer after use.
By attending a class at AURA you acknowledge that Pilates involves physical exertion and assume all risk of injury. You agree to follow instructor guidance and that AURA is not liable for injury resulting from failure to do so.
Arrive 10 minutes early. Silence your phone. Wear grip socks on the reformer. Be considerate of other members during quiet portions of class. Keep conversation to the lounge area.
We collect only the information needed to manage your membership and bookings. We never sell your data. You may request deletion of your account at any time by contacting the studio.
Packages are non-transferable and expire after their validity period. Extensions are granted only for documented medical reasons. AURA reserves the right to update class schedules and pricing with reasonable notice.
Absolutely. Most of our classes are all-levels and every exercise has a beginner option. Our Intro Reformer Pack is the easiest way to get started: 3 classes for KES 6,500, valid for 14 days.
Comfortable, fitted activewear you can move in. Avoid zips or buttons on the reformer. Grip socks are required on the reformer and available to buy at the studio.
Please arrive 10 minutes before your first class so we can orient you to the equipment. For regular classes, 5 minutes is plenty.
No. We provide all mats, reformers, and props. Bring a water bottle and grip socks.
A maximum of four, so every participant gets focused attention from the trainer.
Tell your instructor before class. We offer regressions for most exercises, and private sessions are ideal for rehabilitation.
Packages can be paused for documented medical reasons. Chat to the front desk and we will sort it out.
Yes. Packages are valid for the period stated on the price list. Package validity begins on activation; the Intro Reformer Pack is valid for 14 days, while the listed monthly packages are valid for 30 days.
Quick answers below, or message us on WhatsApp.
Yes. Most classes are all-levels with beginner options. The Reformer Intro Pack (3 sessions · KES 6,500, 14 days) is the easiest way to start.
Comfortable fitted activewear. Grip socks are required on the reformer and available at the studio.
About 10 minutes before your first class for orientation; 5 minutes is fine for regular classes.
A maximum of four on the reformer, so every participant gets focused attention.
Yes. Validity is stated on each package (e.g. intro packs 14 days; monthly packs 30 days) and begins on activation.
Cancel or reschedule at least 12 hours before class. Late cancellations or no-shows forfeit one class from your package.